Effective Date: 25/07/2026

At VJP Imitation Jewellery, we want you to be happy with your purchase. This policy explains when an item may be returned, replaced, refunded, or cancelled.

Return Eligibility

Eligible jewellery items may be returned within 10 days of delivery, unless the product page states otherwise.

The return or replacement policy displayed on the relevant product page will take precedence where an item has a different eligibility period or is marked non-returnable.

Conditions for Returns

To be eligible for a return, replacement, or refund, the item must:

  • Be unused, unworn, undamaged, and in its original condition
  • Have all original packaging, tags, certificates, accessories, and invoice intact
  • Not have been altered, repaired, resized, or tampered with
  • Have its quality-check seal, serial number, or warranty seal intact, where applicable
  • Be returned as a complete set where purchased as a combo or jewellery set

We may decline a request if the item is used, damaged while in the customer’s possession, returned without original packaging, or does not match the product originally delivered.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

  • Products clearly marked as non-returnable on the product page
  • Personalised, customised, or made-to-order jewellery
  • Gift cards, vouchers, and promotional items
  • Products returned without their original packaging, tags, or seals
  • Items showing signs of use, wear, damage, or tampering

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us within 3 days of delivery.

Please share your order number and clear photographs or an unboxing video of the item and packaging. After verification, VJP Imitation Jewellery will arrange a replacement, where available, or issue a refund.

If the outer package appears damaged or tampered with at delivery, please refuse delivery and contact us immediately.

How to Request a Return or Replacement

To initiate a request, contact our customer-support team at:

Email: support@vjpjewellery.com
Phone/WhatsApp: 0562-6622152

Please include your order number, reason for the request, and relevant photos or videos where applicable. Once approved, we will provide return-pickup or self-shipping instructions.

Reverse Pickup and Self-Shipping

Where reverse pickup is available, it will be arranged by VJP Imitation Jewellery.

If reverse pickup is unavailable for your location, you may be asked to self-ship the item after receiving approval from our support team. Any reimbursement of return-shipping charges will be subject to prior approval and the terms communicated by our team.

Replacements

A replacement is available for eligible items that arrive damaged, defective, incomplete, or incorrect, subject to stock availability.

If the same item is unavailable, we may offer an alternative product, store credit, or a refund.

Refunds

Refunds are initiated after the returned product is received and passes our quality check.

Approved refunds are generally processed within 7–10 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

  • Prepaid orders will be refunded to the original payment method.
  • Cash on Delivery orders will be refunded through UPI or bank transfer after the required account details are provided.
  • Gift-card or voucher purchases may be refunded as store credit or a replacement voucher, where applicable.

Shipping charges, COD charges, or other service fees are non-refundable unless the item delivered was damaged, defective, or incorrect.

Order Cancellations

You may request cancellation before your order is dispatched by contacting our customer-support team.

Orders that have already been dispatched cannot normally be cancelled. However, you may request a return after delivery if the item is eligible under this policy.

VJP Imitation Jewellery may cancel an order in situations including:

  • The product is out of stock
  • There is an error in price, product information, or availability
  • The delivery address or contact details are incomplete or incorrect
  • The delivery location is not serviceable
  • The order appears fraudulent or fails verification
  • Circumstances beyond our reasonable control prevent fulfilment

If a prepaid order is cancelled by VJP Imitation Jewellery, the full eligible amount will be refunded to the original payment method.

Contact Us

For help with a return, replacement, refund, or cancellation, please contact:

VJP Imitation Jewellery
Email: support@vjpjewellery.com
Phone/WhatsApp: 0562-6622152
Address: Shop No 7, Block 1,  Cloth Market Sanjay Place, Agra